Homelessness system elements
The design of an effective housing and homelessness system includes some key elements for success including:
- Effective and decentralised access points for assistance
- 24/7 telephone hotline fully enabled to broker an immediate accommodation response while ensuring active and effective referrals for support
- A capable wider human services system able to offer preventative assistance in a timely way
- Prevention of homelessness through State agency protocols preventing exits to homelessness
- A high-quality, consistent assessment tool as a basis for developing a housing and support plan
- Software and IT enablement of shared assessments and plans underpinned by informed consent
- Service integration and tenancy sustainment practices embedded in all service models and funding agreements
- Brokerage to assist with immediate responses and tenancy sustainment
- Capacity for assertive outreach across the continuum of assistance in all regional systems
- Flexible funding arrangements to ensure person-centred responses to presenting needs with a focus on outcomes measurement.
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